Frequently Asked Questions

How long does it take to receive the report and what are they like?

Within 48-72 hrs after the visit. The reports are a timeline detailed version of the supervised visit. 

 

Are your supervisors qualified?

All supervisors are qualified and have different qualifications within the sector. 

 

What are the minimum hours of service you provide?

3 hrs minimum and there may be a travel fee if required. 

 

What Are Your Prices? 

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Contact Fee Changeover Fee:

 

Weekdays - $99.00 per hr.

Saturday - $110.00 per hr.

Sunday - $132.00per hr.

Public Holidays - $154.00 per hr.

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Handover Fee:

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Weekdays (x2) - $297.00

Saturday (x2) - $330.00

Sunday (x2) - $396.00​

Single Handover - $198.00​

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Supervised Phone Calls:

 

 $88.00 per 30 minutes

 $55.00 for a phone report

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Produce Material for Subpoena

$220.00 

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Where are you located?

We have supervisors in the following locations:

NSW, VIC, QLD, ACT, SA & WA

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Does my ex have to remain present during my supervised visit?

No, it is recommended that your ex is not present during supervised visitation.

 

Am I able to have extra visits during the week if I want?

If the person with whom the child resides with states more visits can occur and if there is an available supervisor then, yes. 

 

Can I have visits on the weekend?

 Yes any day which is approved by the person with whom the child resides with or court ordered. 

 

How soon can the visits start?

Within 48 hrs after inquiry as long as both parties have completed your intake process and completed the necessary documentation 

 

Do we keep the same supervisor?

 Yes unless the supervisor cannot make it there will always be another consistent supervisor to assist 

 

Can I include grandparents or other family members in my visit with my child?

Yes as long as the person with whom the child lives with approves

 

Do I need a court order?

No, supervised visits can commence without a court order as long as both parties agree